You have the right to return all products that are purchased on zoom-indesign.com within 7 days of receiving the products.

  

To make a return, please contact us by email at service@zoom-indesign.com  to notify us. 

The message must contain the following information : your order number, your full name,  reason for the return and the model number you wish to return. Upon receipt of your email we will send you a Returns Authorization email including a Returns Form and Returns Code

 

The returned products must be unused, undamaged and re-sellable condition with its original package.

Fill in and attach Returns Form alongside the product you'd like to return. Shipping charges on returned products are at the customer's expense. Return against cash on delivery is not accepted. We recommend that the customer chooses a secured shipment method because we do not take responsibility for any items lost during the return shipping. 

 

Refunds

Refunds for returned merchandise will be made within 2 weeks of the return of the product,to the original purchaser's credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.